The Texas Department of Transportation has announced that it has terminated its remaining declaration with IBM owed to continued challenges with an upgraded toll operations strategy delivered by the institution astir a twelvemonth ago.
According to TxDOT, customers and toll roadworthy users person experienced unnecessary challenges successful managing their accounts since the system's archetypal rollout.
TxDOT said it has not seen satisfactory results IBM' strategy owed to the galore difficulties created for customers.
"We instrumentality the work of providing a prime and trusted lawsuit acquisition precise seriously, and regret the interaction and inconvenience these past galore months of lackluster IBM work person had connected our toll roadworthy users," TxDOT Executive Director Marc Williams said. "We volition proceed to support customers apprised connected our advancement to amended our customers' interactions with TxTag. Our customers merit amended and we are committed to ensuring that they person that going forward."
In bid to amended the strategy and negociate lawsuit information and toll transactions, TxDOT has secured caller interim exertion providers done an exigency declaration with SAP and the Department of Information Resources Managed Security Services, the section said.
According to TxDOT, this exigency declaration volition assistance to guarantee that the strategy provides customers capable relationship management, billing, and outgo capabilities.
TxDOT besides began the process of uncovering a caller full-time work supplier that volition instrumentality implicit from the interim squad to proceed the operational improvements.
"This is not a measurement we instrumentality lightly," Williams said. "But it is the measurement we had to instrumentality now. We simply could not determination guardant successful the existent state."
Customers bash not request to instrumentality immoderate enactment astatine this time, and they tin proceed managing their accounts astatine www.TxTag.org oregon by calling 888-468-9824. No precocious fees are being assessed astatine this time.